![]() ![]() ![]() Please contact for a refund - they'll get back to you within 24 hours with refund instructions. On a portable computer, such as a MacBook (Air/Pro), you would probably want a lower standby delay. I'm sorry Jump Desktop didn't work for you. The three commands above set the standby delay to 24 hours and the sleep (including display sleep) to ten minutes. It's okay if you shut down the display or power down the disks but the computer must be 'on' and connected to the internet to be reliably remote controlled. That being said - the most reliable way to connect to your computers is to make sure they are set to not go to sleep when they are connected to a power source. There are ways to 'hack' around this by making sure at least one computer in your home network is set to NOT sleep and once you're in that computer you can use it to wake up other computers on the same network. Open up the Power Options applet in the Control Panel and make sure your PC is set to not go to sleep when connected to a power There are technical reasons why we can not reliably wake a computer from outside your home network: Waking up a computer requires sending the computer a wake up packet directly and unfortunately this does not work if your computer is behind a router (or in some cases 2 routers) - which is what most of our customers are using. MacOS 13 or later: Open up System Preferences -> Displays -> click Advanced button -> turn on the option Prevent automatic sleeping on power adapter when the display is off MacOS 12 or earlier: open up the Energy Saver options and make sure it's set to never go to sleep in the Power Adapter section. Once you've enabled the settings be sure to test your configuration.įor reliable remote access we generally recommend setting your computer to not go to sleep. Open up the Power Management options and make sure Wake on Magic Packet or Wake On LAN is enabled. Right click your network adapter and click Properties. On Windows: Open Device Manager -> Network Adapters. Make sure Wake for Network Access is enabled. On Mac: Open System Preferences -> Energy Saver. You are met with a Cant play the current song error. How To Configure Wake For Network Access: The problem occurs is when you open the MacBook back from sleep mode and try to play the music again. If you're connecting to a laptop, make sure it's connected to a power source.not from the same network), then make sure there's at-least one computer on the same network that's turned on and running Jump Desktop Connect with your account. If you're connecting from the internet (i.e.Make sure your computer is configured to wake up on network access (see below).Here's what you need to do to make sure your computer wakes up when you connect: When initiating a remote connection, Jump will try to wake up your computer if it's offline. Note: You must be connected to the Mac remotely when you do this.Jump Desktop now supports wake-on-lan (WOL) for automatic connections. The next time you connect to your remote Mac, click the sound icon on the remote Mac's menu bar and then select Multi-Output Device - this will send the sound output to all the devices you selected above. Make sure you include Jump Desktop Audio in the selection. General: Connection Refused, Make sure remote desktop is enabled on the computer and the computer's firewall's configured to allow incoming remote desktop connections. ![]()
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